Effective Date: 17-April-2025
1. Introduction
Welcome to RydeHive. Your privacy is important to us.
This Privacy Policy explains how EEVOM Sdn Bhd (“we”, “our”, or “us”), the company behind the RydeHive platform, collects, uses, and protects your personal data when you use our website, mobile applications, and related services (collectively, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy.
2. What Personal Data We Collect
We may collect the following categories of data:
- Personal Identification: Full name, phone number, email address, profile picture.
- Location Data: Real-time GPS data for matching rides and tracking trips.
- Device Information: IP address, browser type, operating system.
- Driver Details: For those applying as drivers — license info, vehicle registration, insurance details.
- Payment Information: Card and billing details (processed via secure payment gateways).
- Usage Data: App usage behavior, ride history, feedback, and support requests.
3. How We Use Your Personal Data
We use your data to:
- Facilitate bookings and rides
- Match you with nearby drivers or riders
- Communicate updates, confirmations, and receipts
- Improve our app, website, and services
- Perform safety checks and verifications
- Comply with legal and regulatory obligations
- Provide customer support
4. Who We Share Data With
Your data may be shared with:
- Drivers or Riders (depending on your role)
- Third-party service providers (payment processors, cloud storage, analytics)
- Regulatory authorities (as required by Malaysian law)
- Business partners (only with your consent)
We do not sell your personal data.
5. Data Protection & Security
We implement strict security controls to safeguard your personal data, including encryption, access control, and regular audits.
However, no method of transmission over the Internet is 100% secure. You use the RydeHive platform at your own risk.
6. Data Retention
We retain personal data for as long as necessary:
- To fulfill the purposes stated above
- To comply with legal requirements
- To resolve disputes and enforce agreements
7. Your Rights
You have the right to:
- Access your personal data
- Request corrections or deletion
- Withdraw consent at any time (which may limit service use)
To make a request, contact us using the details below.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website, and significant updates will be notified via app or email.
9. Contact Us
For any questions regarding this policy or your data, please contact:
RydeHive (Product of EEVOM Sdn Bhd)
Email: mahen@eevom.com
WhatsApp: +6012.538.5552
Address: I-01-05, 5th Floor, Block I, Setiawalk, Persiaran Wawasan, Pusat Bandar Puchong, 47160, Puchong Selangor, Malaysia.